FAQ

updated: 01-04-2020

Q: How many guests can we bring for Rotunda Wedding?

A: City Hall allows to bring no more than six guests. City Hall started to enforce this number in May 2019. Groups that include more then 6 guests may not get a Rotunda and may be directed to a Ceremony room located near the County Clerk Office. We try to avoid this situation and have a number of advices for larger groups on how to get married in the Rotunda.

Q: What is the best day to get married at City Hall?
A: Fridays usually quite busy at City Hall but since City Hall allows three couples per batch, they usually run on schedule. 2020 is going to be an extra busy at City Hall though.

Q: City Hall allows ceremony reservations 90 days in advance. Can we reserve your services first?
A: Yes. However as soon as you confirm the reservation with the City Hall, please let us know. Alternatively, you can work with the City Hall event department and rent a private space. This way you can make a reservation ahead of 90 days mark.

Q: Do you edit photos?
A: Yes. Color correction and basic editing are included. Images will be ready for printing.

Q: Are you certified to work at City Hall?
A: Yes.

Q: How do you calculate poses?
A: Each time we give direction and pose you in a certain way is considered one pose.
We will take multiple shots with slight variations within the same spot and will give you a choice to download your included digital photos/files according to the package description.

Q: Is family portrait considered a pose?
A: Yes. And while each pose usually captured using multiple images, you will be able to choose your best single image from the particular set.

Q: With $425 package B do we get to choose our three formal photos/files?
A: Yes. Three digital files are part of this package.

Q: How many photos we get in package A?
A: You get at least 25 digital photos from the moment officiant/judge starts the ceremony till the final moment of the first kiss. Additional 3 posed formal portraits taken in the Rotunda will be included as well.

Q: Can we exchange some of the ceremony photos from the package A, B or C for more posed photos?
A: No. The only way to get more posed/formal/candids or other non-ceremony photos is to book hourly based (D,E,F) package.

Q: Will photographer be familiar with our booked package and will he able to revisit the package contents when we meet at City Hall?
A: Yes, The Photographer will be fully familiar with the package details but will not publically discuss it’s contents with anyone unless requested.

Q: Can we have all the files and not just a few selected ones?
A: Yes. Please select our one hour or higher package.

Q: We are camera shy and only need few photos. What should we do or say?
A: We hear this a lot. Please make sure to tell the photographer that you would like to keep the photography to a minimum. Remember, you are in charge and can always ask a photographer for a shorter coverage. We, photographers sometimes see amazing opportunities (City Hall can be busy) and eager to take an extra photo but we will respect client’s wishes.

Q: Can you act as our witness?
A: Yes.

Q: Can we make our own prints?
A: Yes.

Q: How will we receive the photos?
A: Online or via mail on USB.

Q: Can we change the images or song in the online slideshow?
A: Yes. We offer this option at an additional fee of $10 per replaced image. We also offer fully customizable slideshows starting at $375. Songs can be replaced at $50-1$100 depending on a complexity of the edit.

Q: Are payments refundable?
A: No.

Q: Can we order retouching?
A: While we edit images to make sure they are ready for printing, special retouching can be ordered as well at $75/Hr.

Q: Can we downgrade or upgrade the package at the later time?
A: No. Packages cannot be downgraded after the booking. We allow package upgrades before the actual wedding day. Packages cannot be upgraded after the wedding.

Q: Do you offer in-person consultations?
A: No. Our packages and prices are based on online bookings only. We will be happy to schedule a phone/skype chat if needed.

Q: What is the price per digital photo/file if not included in the package?
A: All of our packages include Ceremony files at no additional cost. Depending on the package, a certain number of additional digital photos/files will be included as well. Our Hourly packages include all the files. The standard fee for a digital file that was not included in the package is $50.

Q: What is the quality of the online slideshow?
A: Except with Package F, included slideshows presented in DVD quality.

Q: What is a file?
A: A digital high-resolution image that can be downloaded and printed.

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